WELCOME TO HELP CENTER
Account Management
Order & Shipping
Return & Refunds
HUMEN Products
Account Management
How do I create an account with HUMEN?

Here's how you can create an account with HUMEN

1. Visit our website and click on the "Log In" button or the profile icon from the header menu. Alternatively go the the Accounts Page. 

2. Fill in your email address with which you want to create your account. We will send you a login code on your email

3. Enter the 6 digit code and click Submit

Your account has now been created. You can now manage your Orders, Subscriptions and your HUMEN club points.

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Account Management
How do I update my account information?
  • Log into your account on our website by clicking on "LOG IN" or the account icon from the header menu. You can alternatively visit the Accounts Page
  • Edit your personal information from "Profile"
  • Save changes to update your account details

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Account Management
How can I view my order history?
  • Log into your HUMEN account by going to the Accounts Page
  • Go to "My Orders" to view your order history and details

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Account Management
How can I manage my subscriptions?
  • Log into your HUMEN account by going to the Accounts Page
  • Click on Subscriptions to view and manage your subscriptions

You can alternatively go to the Subscriptions Page directly.

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Account Management
What is The HUMEN Club?
The HUMEN Club is our loyalty program designed to reward our customers. You can earn points for actions like signing up, making different purchases, writing reviews and so on. You can then redeem these points for discounts, exclusive offers as well as special gifts.

For more details, you can visit The HUMEN Club page.

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Account Management
How can I reset my password?
  • Click "Forgot Password" on the login page
  • Enter your email address to receive a password reset link.
  • Follow the instructions in the email to set a new password.

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Account Management
How do I track my order?

You can track your order by visiting the Orders page.

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! 

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Account Management
Do you ship internationally?

We sure do! We can ship products to most countries around the world.

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

The shipping cost across countries differ as follows:

US/Canada: $8.99

Europe: $15.99

Global: $19.99

You can read our entire shipping policy on our Shipping Policy Page.

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Account Management
What are your shipping fees?

The shipping cost across countries differ as follows:

US/Canada: $8.99

Europe: $15.99

Global: $19.99

We are always striving to connect with delivery providers to provide our customers with the best shipping rates so stay tuned for updates. Also make sure you subscribe to our Newsletter to get updates on our campaigns and promotions (including Free Shipping)

You can read our entire shipping policy on our Shipping Policy Page.

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Account Management
How long will it take to receive my order?

We typically ship in 1-5 business days (Mon-Fri). And you will receive your order on average in 10-15 business days (Mon-Fri). Please know that we are doing the best we can to get orders out promptly.

Our best estimations for delivery timelines for different regions is as follows:

North America: 4 - 7 business days
Global: 6 - 16 business days
Australia and New Zealand: 8 - 24 business days

You can always go to the Order Tracking page to track your shipment.

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Account Management
My order never got to me, what do I do?

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.   

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Account Management
What is your return policy?

We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at hello@humen.club to initiate a return within 14 days of delivery.

You can check out our full return policy on our Returns Policy page.

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Account Management
What is the 14-day satisfaction guarantee?

If you’re not satisfied with a product, we will provide you a refund for the cost of that product (excluding any additional fees). Contact Customer Support through our Help Center chatbot on our site or in writing via hello@humen.club within 14 days of the initial order date.

Please note: the 14-Day Satisfaction Guarantee refund does not include any shipping fees, customs fees or any other additional fees.

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Account Management
Where can I return my order?

To receive a full refund, please return your unopened full-size order to our warehouse within 14 days from the date of delivery.

Please note your proof of return must include either an active return tracking number or a photo of your package clearly labeled with a return destination and postage.

Please check out our Returns Policy page for more information regarding our return policy.


Return address:

Block B -B36-158 Sharjah SRTIP United Arab Emirates

Sharjah, United Arab Emirates


Please note we are working hard to increase the number of warehouses across the world and the region to make it convenient for our customers.

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Account Management
Are your product packaging recyclable?

Yes we're happy to share that most of our product packaging is recyclable, with the exception of our tubed products.

Recycling guidelines vary from country to country, so please kindly recycle in accordance with your region’s guidelines.

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Account Management
Are your products cruelty free?

Yes, all of our products are cruelty-free. We firmly believe in and commit to ethical manufacturing practices, ensuring that no animals are harmed at any stage of our product development process.

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Are your products natural and organic?

Most of our products are 100% natural and organic. We firmly believe in and commit to our philosophy of making personal care simple and natural for men.

Make sure you check out the details of the product on the product page, where we have listed the nature of the products as well as its entire ingredients.

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Account Management
The product I want is out-of-stock, when will it be available?

We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again. 

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Account Management
Can you tell me more information about your products?

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us. 

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